Administrative Assistant (VSO Trainee)

Greg Collins, Superintendent
141 S. Main St Rm 210
Decatur, IL 62523

Job Description

Job Title: Administrative Assistant (VSO Trainee)
Reports To: Veterans Assistance Commission Superintendent
Deadline: April 30, 2024


The general function of the position within the organization is to assist in the planning and/or supervision of the administrative function of the County’s division, department, or office. The position is responsible for performing work of moderate difficulty. The position supervises general and specialized supporting clerical and/or technical personnel.


As the Administrative Assistant at the Veterans Assistance Commission, you will work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented.

  • Plan, establish and implement office methods and procedures.
  • Assist with basic and complex questions over the phone, in person or by mail, oversee scheduling, prepare related correspondence, and determine follow-up for unresolved issues
  • Establish transportation schedules and coordinates with drivers.
  • Must be licensed driver.
  • General intake of customers
  • Answer correspondence pertaining to the department; compile various statistical reports as requested.
  • Coordinate, maintain, analyze, and summarize fiscal and statistical data and prepare financial reports.
  • Troubleshoot and repair/schedule maintenance on office machines if not working properly.
  • All other related duties as assigned.


The employee must be a qualified veteran, spouse of a veteran or a veteran’s dependent or child
A veteran is defined as any person who has been separated under honorable conditions from any branch of the armed forces of the United States after having served on active duty for at least 180 consecutive days, or by reason of disability incurred while serving on active duty or be the dependent of an honorably discharged veteran.  Macon County offers a competitive salary and benefit package with performance.


DATA RESPONSIBILITY: “Data Responsibility” refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and mental creation.  Data are intangible and include numbers, words, symbols, ideas, concepts, and oral verbalizations.

Gathers, organizes, analyzes, examines, or evaluates data or information.

PEOPLE RESPONSIBILITY:People Responsibility” refers to individuals who have contact with or are influenced by the position.

Persuades or influences others in favor of a service, course of action, or point of view.

ASSETS RESPONSIBILITY: “Assets Responsibility” refers to the responsibility for achieving economies or preventing loss within the organization.

Requires responsibility and opportunity for achieving moderate economies and/or preventing moderate losses through the management or handling of supplies of high value or moderate amounts of money.

MATHEMATICAL REQUIREMENTS: “Mathematics” deals with quantities, magnitudes, and forms and their relationships and attributes by the use of numbers and symbols.

Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percents.

COMMUNICATIONS REQUIREMENTS: “Communications” involves the ability to read, write, and speak.

Reads professional publications; composes complex reports and manuals; speaks formally to groups outside the organization.

COMPLEXITY OF WORK: “Complexity of Work” addresses the analysis, initiative, ingenuity, creativity, and concentration required by the position and the presence of any unusual pressures.

Performs coordinating work involving guidelines and rules with constant problem solving; requires continuous, close attention for accurate results or frequent exposure to unusual pressure.

IMPACT OF DECISIONS: “Impact of Decisions” refers to consequences such as damage to property, loss of data or property, exposure of the organization to legal liability, or injury or death to individuals.

Makes decisions with minor to moderate impact – affects only those in immediate work area and our county Veterans.

EQUIPMENT USAGE: “Equipment Usage” refers to inanimate objects such as substances, materials, machines, tools, equipment, work aids, or products.  A thing is tangible and has shape, form, and other physical characteristics.

Handles or uses machines, tools, or equipment requiring moderate instruction and experience such as computers, software programs such as word processing, spreadsheets, or custom applications, office machines and office vehicles.

SAFETY OF OTHERS: “Safety of Others” refers to the responsibility for other people’s safety, either inherent in the job or to assure the safety of the general public.

Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.


High School Diploma or GED
Experience in a customer service environment
Have working knowledge of Microsoft Office Suite
Requires a class D Illinois driver’s license with acceptable driving history.
Possess the ability to effectively problem solve and have the ability to work both individually and in a team atmosphere
Must be able to multi-task while managing administrative support to several team members
Excellent organizational and time-management skills.

LICENSES, CERTIFICATIONS, AND REGISTRATIONS REQUIRED: “Licenses, Certifications, and Registrations” refers to professional, state, or federal licenses, certifications, or registrations required to enter the position.

Ability to travel up to two weeks per year for training.  Illinois Class D driver’s license to take office vehicles for scheduled maintenance, refueling and washing along with appointments unscheduled by volunteer drivers.

EXPERIENCE REQUIREMENTS: “Experience Requirements” refers to the amount of work experience that is required for entry into the position that would result in reasonable expectation that the person can perform the tasks required by the position.

two or more years of customer service experience.


PHYSICAL DEMANDS: “Physical Demands” refers to the requirements for physical exertion and coordination of limb and body movement.

Requires light to medium work involving standing or walking some of the time, exerting up to 10 pounds of force on a regular basis, and moderate dexterity in operating machinery, tools, or office equipment.

UNAVOIDABLE HAZARDS: “Unavoidable Hazards” refers to unusual conditions in the work environment that may cause illness or injury.

The position is exposed to extreme heat/cold; wet or humid conditions.

SENSORY (ADA) REQUIREMENTS: “Sensory Requirements” refers to hearing, sight, touch, taste, and smell necessary to perform the tasks required by the position efficiently.

The position requires normal visual acuity and field of vision, hearing and speaking abilities.


Macon County is an Equal Opportunity Employer.  ADA requires the County to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

How to apply

Applications can be picked up at the Macon County Veteran Assistance Office, 141 S. Main Room 210, Decatur, Illinois, or you can go to our website, to print a copy of the application. Completed applications should be emailed to Deadline for application is April 30, 2024.